THE SITE
More features have returned to the shop making the shopping process a bit smoother.
Commissions are still open so long as there are slots available. That information as well as my Terms of Service can be found on the "Commissions" page which is clear on the bottom of the main page when viewing the site on a mobile device.
SHIPPING:
I ship using USPS or UPS, whichever is more cost-effective. Small orders usually ship USPS and larger orders are more likely to ship UPS. Domestic shipments can take 3-7 days or more with holidays and bad weather and are tracked and insured.
International shipments can take 4+ weeks to arrive and may or may not include tracking and insurance depending on the destination country.
Concerning the new Tariffs and Customs codes that EU and the UK implemented in July 2021: Shipping outside the US includes tariff expenses. If your country does not have an import expense, I will refund the overpaid shipping. It's difficult to differentiate between the countries that do and the ones that don't without getting super complicated and messy.
TRACKING:
Should USPS or UPS fail to have accurate tracking (as they are prone to do from either human error or technical error), try locating your order with http://m.17track.net.
RETURNS:
I am just one person, not Amazon. At this time I will not accept returns. All sales are final.
REFUNDS:
I am just one person, not Amazon. At this time, refunds are on a case-by-case basis. I am not responsible for damages during shipping or lost shipments. The most I can offer for a lost shipment for non-insured International Buyers is a 50% refund for the price of the items in the order but International Buyers must wait 2 months after confirmed shipment before requesting a refund to allow time for potentially delayed packages. Domestic Buyers, please contact USPS or UPS about lost or damaged packages. I also do not issue refunds for parcels returned to me as a result of not getting picked up from local post offices in a timely manner. Each post office is different. Should this happen, the purchase is considered forfeit and I reserve the right to resell it or do otherwise. Orders returned to me due to border closures and mail service shenanigans otherwise not mentioned will be resent as soon as they reopen/resolve.
PAYMENT:
Right now I only have PayPal set up for payments as I am most familiar with their operations. Stripe is an option but I am very unfamiliar with their operations at this time. If there is a high enough demand (send me a request via the contact link) I will consider getting with Stripe in the future.
IS THAT A MONKEY MOTH?
I call it a Pygmy Mothmoset. Designed and drew it myself. Digital art is not one of my strong suites so please be kind.
REQUESTS:
I am not accepting shop inventory requests at this time. Please consider a commission if you want something specific.